Shipping & Returns
We ship worldwide. Please allow 1-2 business day for orders to be processed, during sales and holidays allow 3-5 business days.
International packages are estimated to take 5-20 business days. Complications with delivery are rare, but please contact the shipping carrier to handle these issues. Once the shipment has left our facilities, we are unable to offer assistance. Kyodai is not responsible for delays caused by the post office or lost packages due to address errors.
PRE-SALE and PRE-ORDER
All items marked "Pre-Sale" or "Pre-Order" are fulfilled and shipped within 2-3 weeks of your original purchase date.
Please note* if you have purchased non Pre-Sale items with your Pre-Sale order, all products with ship in 2-3 weeks with your Pre-Sale items
Duties and Taxes
Duties and taxes are the responsibility of the customer and will be due at the time of delivery. If you do not pay the fees, your package will be returned to Kyodai and we will refund you the cost of the order excluding shipping.
Products must be unwashed and unworn with original tags.
All markdown sales are final and no exchanges or returns will be accepted on sale items.
E.U. and International Returns and Exchanges
Please submit a return or exchange request at our costumers service firstname.lastname@example.org. If you are returning a product, we will refund you the price of the original order excluding shipping within 7 business days after we receive the product in returnable condition at our warehouse. If you are exchanging a product we will issue you store credit within 7 business days after we receive the product in exchangeable condition at our warehouse.
Unfortunately we cannot offer refunds on shipping or customs and duties charges.
Please ship all returns and exchanges to:
Us By Others HB